Support

Getting Started

Installation

1. Visit our website and click "Connect Drive"
2. Authorize Google Drive access
3. Install our Chrome extension
4. Click "Start Scan" in the extension popup

First ScanYour first scan is free and processes all files in your Google Drive root folder, organizing them into appropriate folders (Documents, Images, Videos, etc.).

Frequently Asked Questions

Q: Is my data safe?A: Yes. We never download or store your files. We only read file names and types to organize them within your Google Drive.

Q: What file types do you organize?A: We organize documents (.pdf, .docx, .txt), images (.jpg, .png, .gif), videos (.mp4, .avi), and more into logical folders.

Q: Can I undo the organization?A: Files are moved, not copied. You can manually move them back or use Google Drive's version history.

Q: How long does scanning take?A: Typically 1-3 minutes for most drives. Large drives (1000+ files) may take longer.

Q: Do you organize files in existing folders?A: Currently, we only organize files in your root Google Drive folder.

Pricing

• 
  
• Free: 1 scan for new users
• Pay-per-scan: $2.99 for 5 additional scans
• Monthly Unlimited: $9.99/month for unlimited scans

Technical Issues

Extension Not Working

• Ensure you're logged into the same Google account
• Check that the extension has necessary permissions
• Try refreshing the page and reopening the extension

Scan Failed

• Check your internet connection
• Verify Google Drive access hasn't been revoked
• Contact support if the issue persists
• 
  

Missing Files

• Check the organized folders we created
• Use Google Drive search to locate files
• Files are moved, not deleted

Contact Support

Email: [email protected] 

Response Time: Within 24 hours on business days

Include in your message:

• Your Google account email
• Description of the issue
• Screenshots if applicable

Feature Requests

We welcome suggestions! Email [email protected] with your ideas for improving Drive Organizer.